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Terms and Conditions

Before making a reservation with EXPLORE CAMOTES TOUR, we strongly advise that you read these Terms and Conditions carefully. These terms constitute a contractual agreement between EXPLORE CAMOTES TOUR and the Client, effective from the time the booking is made. The individual who makes the booking is deemed to accept these conditions on behalf of all members of their group and bears responsibility for all payments due. The purchase of any travel services offered by EXPLORE CAMOTES TOUR signifies the Client’s acceptance of the Terms & Conditions set forth herein.

ABOUT US

EXPLORE CAMOTES TOUR is a fully licensed travel agency located in San Francisco, Cebu Province, Central Visayas, Philippines. We are proud to be accredited by the Department of Tourism (DOT), ensuring our commitment to providing exceptional and reliable travel services.

BOOKING CONDITIONS

To make travel arrangements, bookings should be made at least three business days in advance. For tour packages, we recommend booking a few weeks ahead, and for group tours, we suggest booking several months in advance. Once clients confirm and submit their booking and personal travel details to Explore Camotes Tour, they will receive a confirmation email.

Please note, a non-refundable reservation fee of ₱1000 is required at the time of booking. If booking occurs less than seven days before the arrival date, full payment is required. For those preferring to pay via bank transfer, please contact Explore Camotes Tour at hezelmt777@gmail.com with all booking information, including guest names, tour details, transportation type, preferred accommodation, arrival date, and deposit slip/confirmation.

The travel voucher will be emailed once full payment is received. Clients will receive their travel documents, including e-tickets, vouchers, and itineraries, via email. It is important to print these documents as they are required for all services during the visit.

In the event our travel consultant cannot obtain confirmation (e.g., car rental or accommodation is unavailable), an alternative will be offered. Should the client not accept the alternative, they are entitled to cancel with a full refund of the deposit. Explore Camotes Tour reserves the right to cancel bookings when services are unavailable.

Booking services with Explore Camotes Tour are available only to individuals aged 18 and older who possess the right, authority, and capacity to transact business and agree to abide by this Agreement. If the services are being used on behalf of an organization, the client agrees to be bound by this Agreement on behalf of that organization and warrants the authority to bind the organization to this Agreement.

By submitting a booking, clients confirm compliance with these arrangements. This Agreement is published in compliance with, and is governed by, Philippine law.

TERMS OF PAYMENT

Please be advised that all bookings require a non-refundable reservation fee of ₱1000 at the time of booking. If the booking is made within seven days of the client’s arrival date, full payment is required. We accept payments via bank deposit. At this time, we do not accept credit card payments for our tour packages.

For customized bookings, please contact us and provide all relevant details, including guest names, tour specifics, preferred transportation, accommodation, arrival date, and a scanned deposit slip. All prices quoted by Explore Camotes Tour are in Philippine Pesos (PHP) per person, unless stated otherwise. Payments must be made in Philippine Pesos.

Explore Camotes Tour is not responsible for any fluctuations in currency exchange rates that may occur between the time of booking and any potential refunds.

Cash Payment Deposit through Banks

        • Philippine Peso Account Bank: LANDBANK
        • Account Type: Checking/ Current Account
        • Account Number: 4676054273
        • Account Name: Hezel M. Taylor
        • SWIFT code: TLBPPHMM

VALIDITY OF PRICES

All rates quoted or displayed in our tariffs are based on current prices. Explore Camotes Tour reserves the right to modify published prices on the website without prior notice due to currency fluctuations, government taxes, or other cost increases beyond Explore Camotes Tour’s control. We also reserve the right to change routes, itineraries, or departure times without prior notice if necessary due to weather conditions or other factors beyond our control.

Please note that in case of flight changes, the passenger is responsible for any additional costs incurred. Prices are guaranteed against surcharges after an invoice has been issued, except when the increase is due to government regulations or currency changes amounting to 5% or more of the package price. Clients are entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Any increases resulting from changes in government regulations, such as tax adjustments, will be added to the invoice.

TRAVELLING WITH CHILDREN

For clients traveling with young children (ages 2 to 11), please note that child seats are not provided for transfers, and legislation varies by country. Refer to the Travel Voucher issued for specific details. Free accommodation for children typically involves sharing existing beds in the room. If a separate bed is required, this must be requested at the time of booking, and an additional charge will apply.

SPECIAL REQUESTS

Please inform us of any special requests in writing at the time of booking. We will gladly forward your requests to the hotel, airline, or other service provider. Although we cannot guarantee that all special requests will be accommodated, we will make every effort to fulfill them given sufficient notice. Please be aware that all special requests are subject to availability unless specifically confirmed.

PASSENGERS WITH DISABILITIES

Explore Camotes Tour strives to accommodate the needs of all passengers; however, our vehicles are not equipped with disability access, wheelchairs, or other disability aids. We do not assume responsibility for any injury or inconvenience related to this matter. Additionally, we cannot guarantee hotel rooms with disability accommodations when booking an overnight trip that includes hotel stays. However, we will make every effort to reserve an appropriate room if available.

Passengers with disabilities and/or health issues must inform Explore Camotes Tour via email at the time of booking. We reserve the right to decline a booking if it is determined that we cannot adequately accommodate the passenger or meet our obligations for safety considerations.

LOCAL PURCHASE

We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewellery, food, souvenir items  etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect .

CANCELLATION TERMS/REFUNDS

Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings and the 1000 Reservation fee are Non-Refundable. There is No Refund for any unused tours, transport, hotels. However, in the event of natural calamities and force majeure, or mandated government cancellations, Clients may be entitled for a refund, subject to the Supplier’s (ex. Hotel) Terms and Conditions. If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline ticket will be based on its cancellation policy, based on their fare rules. EXPLORE CAMOTES TOUR only acts as an agent for the airlines and is not responsible if the said Airline cancels, reschedules, or delays a flight for any reason. In any case, EXPLORE CAMOTES TOUR will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.

FORCE MAJEURE

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions, Please take note that EXPLORE CAMOTES TOUR is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

LIABILITY

Once the Client book through EXPLORE CAMOTES TOUR, he/she agrees to be legally bound by the following terms and conditions. EXPLORE CAMOTES TOUR acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e. Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the clients. All information on EXPLORE CAMOTES TOUR website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.EXPLORE CAMOTES TOUR reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. EXPLORE CAMOTES TOUR  is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. EXPLORE CAMOTES TOUR  reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all terrain vehicle), rafting, riding in vehicles, which involves risks. EXPLORE CAMOTES TOUR  does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform EXPLORE CAMOTES TOUR if Client have any health issues prior to making his/her reservation.Flight cancellations and delays of airlines are beyond EXPLORE CAMOTES TOUR’ reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, EXPLORE CAMOTES TOUR will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation

Unused Tour Services are NON REFUNDABLE. Whether you avail of the day tours or not, client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered NON REFUNDABLE.

Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

DOCUMENTATION

Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

CONDITIONS OF CARRIAGE AND ACCOMMODATIONS

EXPLORE CAMOTES TOUR is neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that the Client booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is the Client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When Client book accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations. In terms of Termination, We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to EXPLORE CAMOTES TOUR, or any of its staff , fellow travelers or any other person. In such circumstances, no refund or compensation will be due to the client. Clients should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.

Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental Expenses  are NOT included in the Tour/Travel Package and these are charged to the Client.

TOUR GUIDES

Clients should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Clients should not expect that the tour guides would personally assist to their every needs. Carrying of luggage are the responsibility of the clients. During meals, the tour guides will seat in the table next to the clients. If clients do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements. Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.

We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guides/drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.

INSURANCE

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal travel insurance, especially for the active tours. We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify EXPLORE CAMOTES TOUR and our overseas Philippine Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

COMPLAINTS

Our main goal is to provide our Clients with excellent services. If our Clients, for any reason, are not satisfied with our holiday package, we would like to hear about it. We recommend our Client to contact us as soon as any incident occurs. All complaints must reach EXPLORE CAMOTES TOUR within 10 days after Client’s departure. Otherwise, any possible compensation entitlement will not be valid. Please call EXPLORE CAMOTES TOUR at +63-961-8177-054, from wherever Client may be or email us at hezelmt777@gmail.com. If a problem arises during Client’s trip, please contact us immediately, so that we can assist you. All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address: EXPLORE CAMOTES TOUR Timobo, Cabunga-an, San Francisco, Cebu, 6050 Philippines Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Cebu, Philippines. The effective date of this policy is January 1, 2016. It replaces all prior privacy policies issued by EXPLORE CAMOTES. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies from time to time to stay abreast of changes.

PLEASE TAKE NOTE:

    • EXPLORE CAMOTES TOUR reserves the right to hire independent tour guide/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services and travel packages.
    • In the event that we are unable to facilitate your tour due to weather and/or road conditions, we will attempt to reach each location, site and destination using alternative routes but we are not liable nor responsible for these unforeseen weather/traffic conditions. No refunds will be available.
    • All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers dispute.
    • No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
    • No refunds will be issued for a no-show or unused portion of the tour.
    • Tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation.
    • Tour prices do not include additional incidental fees, unless otherwise indicated on your tour voucher or email confirmation.
    • All vehicles operated by EXPLORE CAMOTES TOUR are non-smoking according to Municipal and City Ordinances.
    • We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guides/drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.
Explore Camotes Tour